Support
Solutions Support
An outstanding team offers online support at Wireless Terminal Solutions. We have structured our customer service team to provide you with the most helpful and efficient assistance with our products and services when you need.
Based in the UK, Wireless Terminal Solutions has an unmatched reputation within the payments industry for exceptional customer service and support. If you find yourself needing to contact us with a support query, we provide you with dependable and knowledgeable assistance to quickly resolve your problem as fast as possible.
Choose Wireless Terminal Solutions For Exceptional Customer Support
Members of our team are on hand during the week to answer your questions. We also carry out daily monitoring of our systems and in the unthinkable event of any issues, we have emergency staff on-call to handle the situation effectively.
Wireless Terminal Solutions is available to support our customer’s needs. We offer phone office based support on weekdays 9am – 5.30pm and mobile phone support through our technical engineers at weekends 9am – 5.30pm.
Wireless Terminal Solutions Gateway Support
We offer a state-of-the-art, web-based platform for all size businesses in all industries. Our payment solutions hep merchants accept multiple payment types from anywhere at any time through the use of their personal computer as a payment processing system.
We are available to assist you in starting payment processing with Wireless Terminal Solutions in the UK. For useful information to get you started on accepting credit card payments, call 0345 459 9984 or 0208 669 2103.
Credit Card Terminal Support
We offer easily accessible support information such as product brochures, instructions for activation, how to load paper, how to close a batch and how to change date and time. Simply call our care line on 0345 459 9984 for help with your credit card terminal.
Top Frequently Asked Questions
How can I apply to get a merchant account?
Simply fill out our no-obligation, free, online merchant account application form on our website. The entire process should take you less than 10 minutes to complete.
How long do I have to wait to get approved?
Our approval process usually takes 24 hours or less, after your application is complete. We will send you an email to inform you of your acceptance, if approved. We will also deliver your terminal equipment or software.
What kinds of clients does Wireless Terminal Solutions accept?
Our client base is very broad at WTS. We accept wholesale and retail professional service providers. Trade shows, telephone orders and mail orders. We also do business with internet based and home-based businesses. WTS does not accept adult-rated businesses.
Can I still qualify for an account when my website is still under construction?
Certainly. We do accept temporary websites. The requirements needed are: it needs to show product and pricing; just enough to give us a clear idea of your products and service and how much they cost.
Are foreign businesses accepted?
No. We do not process for merchants outside the United Kingdom.
What is the method for collecting my transaction proceeds?
Immediately Wireless Terminal Solutions receives authorisation for transactions, we transfer it to you to complete the sale and issue the cardholder a receipt. The card issuer bills the cardholder and pays Wireless Terminal Solutions, and we then make deposit of your proceeds from the transaction into your merchant account. This usually takes about 2 days.
Wireless Terminal Solutions